Electronic kiosks: Governments can offer access to online public information through electronic kiosks and computer terminals located in public buildings that are free for citizens to use
ICT tools for Consultation / Participation
Electronic letterboxes: Electronic letterboxes give citizens the opportunity to send feedback to governments. These can be e-mail addresses to which citizens can freely write. There can be several letterboxes devoted to different issues. Web letterboxes may provide online forms with different predefined sections to fill out
E-mail distribution lists: Via these lists governments circulate documents such as draft policy papers to interested parties. Citizens can subscribe to these lists via a web site. After receiving the information, they can then send their reactions and comments to the
Government
on-line forum citizens can view the reactions of all participants and can, in turn, react and interact.
On-line live chat events: E-mail lists and web forums are spread over longer periods of time where there is generally a time-lag in users’ interaction. In contrast, live chat events offers participants the possibility to exchange views promptly, live and in “real time”, within a fixed period of time – usually two hours.
Using data gathering and analysis applications: These software applications might offer valuable help in collecting, compiling and analyzing public feedback and input.
Involving citizens in the design phase: Involving citizens and representatives of civil society organizations in the design phase of ICT-supported consultation activities may strongly increase chances for broader participation.
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Urban Development Management Study notes for M. plan Sem-III
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