The International Association for Citizen Participation describes stakeholder involvement as “any process that involves the public in problem solving or decision making and uses public input to make better decisions”.

Key Constituents of Stakeholder involvement:

We may have to define factors such as:

• Level of stakeholder involvement;

• Process of stakeholder involvement, including who initiated the process and who participated at each stage;

• The communication medium or platform for stakeholder involvement;

• The role of facilitation and consultation;

• Institutionalization of stakeholder participation for effective and responsive service delivery (Sixth Central Pay Commission, 2008).

• The role of Information and Communication Technology (ICT).

The widespread application of ICT enabled governance models encourages direct participatory forms. Now such governance models can become a reality because information residing within the government domain can easily be made available to the citizens themselves through ICT

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